Refund policy

This page includes information on
1. Returns
2. Changes
3. Refund Policy
4. Withdrawal of Contract
5. Dispute Resolution
6. Claims Sheets

1. Returns:

Any product you buy from Nest can be returned within 30 calendar days from the date of receipt. It is necessary that the merchandise is in perfect condition, in case of withdrawal, including the seals and packaging. It is important to pack the products well so that they do not suffer any damage and include all the components and original box / packaging of the product.

Once the product is received, we will refund the cost of the products. In the case of a return due to damage or errors on our part, together with the cost of the products, we will also reimburse you for shipping costs.

You can send the merchandise to us by the means you prefer to the following address, indicating the order number: Nest, Plaza de San Ildefonso 3, Local Derecha, 28004 Madrid.

If you prefer, we can organize the collection of the product at no cost, or it can be delivered in person at our physical store at the same address indicated above.

2. Changes:

If the product is not what you wanted or if it has a defect and you prefer to change it for another, you can contact us through this email: referring to the order number. We are also at your disposal on the phone (0034) 915231061 to answer any questions.

3. Refund policy:

In the case of withdrawal, once we have verified that the returned product is in perfect condition, we will proceed to refund the amount and the shipping costs. The refund will always be made using the same method that you used in the purchase.

4. Withdrawal:

You have the right of withdrawal, without the need for any justification, within a period of fourteen calendar days from the date of conclusion of the contract.

The withdrawal should be notified in writing by sending it within the indicated period and it will be effective whatever the date of receipt. For our part, we will reimburse the amount paid using the same means of payment that you used or the one of your preference.

The withdrawal by the consumer will void the main and accessory contracts without incurring any cost to the consumer.

lousy here to download the form.

5. Dispute Resolution: Solve your online consumer problem fairly and efficiently, without going to court. Sign in here to the online dispute resolution platform of the European Union.

6. Claim Sheets: There are complaint forms in our store at Plaza San Ildefonso 3, 28004 Madrid.